Privacy Policy

Effective date: January 1, 2025

Tashi Niaga Sdn. Bhd. (“Tashi Niaga”, “we”, “our”, or “us”) operates the Tashi Niaga mobile application (the “App”) and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our App and website.

1. Information We Collect

• Personal Information: such as your name, email address, phone number, and account credentials when you register or make a purchase.
• Device Information: including your device model, operating system, IP address, and Firebase Cloud Messaging (FCM) token used for push notifications.
• Payment-related Information: limited transaction details such as payment status or reference ID (processed securely through Revenue Monster).
• Usage Data: details about how you interact with the App, including viewed products, orders placed, and navigation actions.

2. How We Use Your Information

• Provide and maintain our App and related services.
• Manage your account, shopping cart, and transactions.
• Send you order updates, receipts, and support messages via email, SMS, or push notifications.
• Deliver in-app promotional messages and push notifications about our own services, offers, or events using Firebase Cloud Messaging (FCM).
• Improve performance, customer experience, and service quality.

3. Push Notifications

Our App uses Firebase Cloud Messaging (FCM) to send order updates, service announcements, and promotional messages related to our own offerings. We do not share your FCM token or user data with any external advertisers. You may disable push notifications anytime in your device settings.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited information only with trusted partners or service providers who help us operate the App — such as payment processors, logistics providers, and analytics services. These third parties are bound by strict confidentiality and data protection agreements.

5. Payment Information

We use a secure third-party payment gateway, Revenue Monster, to process all online transactions. When you make a payment, your payment details such as credit/debit card numbers, banking information, or e-wallet data are handled directly by Revenue Monster under their own privacy and security standards. We do not collect or store your full payment details on our servers.

For more information, please visit Revenue Monster’s Privacy Policy: https://www.revenuemonster.my/legal/privacy/

6. Data Security

We use SSL encryption and secure servers to protect your data during transmission and storage. Although no system is entirely secure, we continuously monitor and improve our security measures.

7. Data Retention

We retain user information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. When no longer required, data will be securely deleted or anonymized.

8. Your Rights

• Access, correct, or update your personal data anytime within your account settings.
• Request deletion of your data by contacting us via email.
• Disable push notifications in your device settings.

9. Children’s Privacy

Our App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it promptly.

10. Links to Other Websites

Our App may contain links to third-party websites or services not operated by us. We are not responsible for their content or privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective date.” Continued use of the App after any changes means you agree to the updated terms.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: tashiniaga01@gmail.com
Company: Tashi Niaga Sdn. Bhd. (202201029767 / 1475464-M)

Thank you for using Tashi Niaga. Your trust means everything to us.